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Toolbox

MSP Tooling by MSP Engineers

Simple, practical toolbars that streamline support, reduce noise, and help your team move faster.

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What We Build

Toolbox is a suite of desktop toolbars built for MSPs. One lives on your help desk, the other with your clients. Both are designed to make support faster, clearer, and less interruptive.

Support Panel

Empower End Users. Lighten the Load.

For most service desks, half the battle is getting users to log tickets properly. The other half? Managing updates, chasing emails, and handling constant "any update?" pings. It's a recipe for delays, frustration, and an overwhelmed IT team.

Support Panel changes that. It's a simple, intuitive toolbar that lives right on the user's desktop and makes getting IT help seamless:

  • ✅ Log tickets instantly (with attachments + system info)
  • ✅ Track ticket progress in real time
  • ✅ Request callbacks or escalate urgent issues
  • ✅ Request new hardware or use self-help guides
  • ✅ All fully integrated with your existing systems like ConnectWise, Autotask, ServiceNow, and more

No new portals. No extra hassle. Just faster help, clearer communication, and a better experience for everyone.

Support Guru

Empower Engineers. Solve Tickets Faster.

Every senior engineer has faced it: simple tickets land on their desk because the knowledge to fix them isn’t easily accessible to the frontline team. And when the choice is to walk someone through it (and risk still having to jump in) or just do it yourself, most seniors choose speed.

Support Guru changes that. It's a lightweight system tray app that puts knowledge, troubleshooting, and ticket context right at your engineers' fingertips:

  • 🔍 Quick answers to "how do I..." questions (printers, drive mappings, common errors)
  • 📚 Smart knowledge base search
  • 📋 Ticket context and history
  • ⚠️ One-click escalations and notifications
  • ♻️ Recurring issue detection and insights
  • ⚡ Integrated command lookup for Exchange, AD, networking, and more

All without leaving their workflow.

How Toolbox Makes Life Easier for Your MSP

Support Panel

Make IT Help Simple for Your Clients.

Too many service desks get stuck handling avoidable calls and endless status updates. Support Panel changes that by giving users an easy, self-service way to get IT support—right from their desktop:

  • 🗋 One-Click Ticketing: Log tickets (with system info!) in seconds without confusion.
  • 📢 Real-Time Updates: Users check progress or escalate without extra calls or emails.
  • 🌟 Smooth Experience: Quick answers and clear communication keep clients happy.

Seamlessly integrates with your existing tools: ConnectWise, Autotask, ServiceNow, and more.

Support Guru

Help Your Techs Work Smarter, Not Harder.

Your senior engineers shouldn’t have to step in for every basic ticket. Support Guru gives your frontline team instant access to knowledge and tools so they can:

  • ⚡ Fix More, Faster: Get step-by-step guides, commands, and next actions without leaving their workflow.
  • ⚖️ Reduce Escalations: Tier 1–2 techs can handle more issues on their own.
  • 🚀 Boost SLAs: Faster resolutions mean happier clients and stronger results.

All the right info, right when your team needs it.

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Cut Down Helpdesk Calls

Keep clients informed and reduce unnecessary calls.

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Fewer Internal Escalations

Let junior techs resolve more tickets, keeping seniors focused where they’re needed most.

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Better Client Experience

Quick responses, clearer updates, fewer frustrations.

Let’s Talk

Ready to take the pain out of IT support?

Whether you want to see Toolbox in action or join our early access group, we’d love to connect. Let’s make your MSP’s workflow smoother, faster, and less stressful.

👉 Contact Us 👉 Schedule a Demo